Adult-Gerontology Clinical Nurse Specialist (CNS) Practice Exam

Which communication strategy helps to reduce a receiver's defensive response?

1. Using "I messages"

2. Using "you messages"

3. Giving advice

4. Using jargon

The correct answer is: Using "I messages"

Utilizing "I messages" as a communication strategy is effective in reducing a receiver's defensive response because it emphasizes the speaker's own feelings and perspectives rather than placing blame or making assumptions about the other person. This approach fosters a sense of understanding and connection, allowing the receiver to engage in the conversation without immediately feeling attacked or criticized. For example, instead of saying "You never listen to me," which can provoke defensiveness, an "I message" might convey, "I feel unheard when I am interrupted." This strategy is likely to promote openness and a more constructive dialogue. In contrast, "you messages" may create a confrontational tone, often leading to defensiveness as the receiver feels targeted. Giving advice, especially without being asked, can come off as patronizing and might cause a defensive reaction. Additionally, using jargon can confuse the receiver and distance them from the conversation, which may further exacerbate their defensiveness. Therefore, the use of "I messages" is the most supportive approach in fostering positive communication and minimizing defensive responses.